Skip to content

The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers Hardcover -

by Jason Young; Jonathan Malm; Foreword by Horst Schulze


From the publisher

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends.

Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to

- build a hospitable team
- know your guest
- create moments that impress
- recover quickly when things go wrong
- and more

Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.

From the rear cover

Keep your customers coming back

Great businesses know how to make customers feel seen, understood, and valued. Those satisfied customers trust you and come back--and they tell their friends. But according to research, a bad customer experience--which may amount only to the feeling they get when interacting with your brand--prompts a high number of would-be customers to go through the trouble of switching brands.

So how do you make sure that your first-time customers become lifelong champions of your product, service, or way of doing business? The Come Back Culture shows you how to create an experience that keeps people coming back for more.

Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans who trust your brand, buy your products or services, and spread the word.

Details

  • Title The Come Back Culture: 10 Business Practices That Create Lifelong Customers
  • Author Jason Young; Jonathan Malm; Foreword by Horst Schulze
  • Binding Hardcover
  • Pages 208
  • Volumes 1
  • Language ENG
  • Publisher Baker Books
  • Features Bibliography, Dust Cover
  • ISBN 9781540901972 / 1540901971
  • Weight 0.93 lbs (0.42 kg)
  • Dimensions 8.7 x 5.8 x 0.9 in (22.10 x 14.73 x 2.29 cm)
  • Library of Congress subjects Relationship marketing, Customer relations
  • Library of Congress Catalog Number 2021041030
  • Dewey Decimal Code 658.812

About the author

Jason Young is a keynote speaker, executive coach, and consultant. He helps leaders and organizations with developing personal leadership, building healthy teams, and creating remarkable customer experiences. Jason has an earned doctoral degree in the field of hospitality. He lives in Atlanta, Georgia. Learn more at catchfire.com.

Jonathan Malm
is an entrepreneur and business owner. He runs SundaySocial.tv and ChurchStageDesignIdeas.com, reaching more than 70,000 leaders each month. Jonathan consults with organizations regularly on guest services and creative expression. He lives in San Antonio, Texas.

Jason and Jonathan are the coauthors of The Come Back Effect, The Volunteer Effect, and The Volunteer Survival Guide.
Back to Top

More Copies for Sale

The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

  • Used
Condition
UsedLikeNew
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
5
Seller
Blawnox, Pennsylvania, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
$3.74
$3.99 shipping to USA

Show Details

Description:
UsedLikeNew. Never used! Light wear to corners/edges from shelving.
Item Price
$3.74
$3.99 shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jason Young; Malm, Jonathan and Schulze, Horst

  • Used
  • Fine
  • Hardcover
Condition
Used - Fine
Binding
Hardcover
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
3
Seller
Pound, Wisconsin, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
$4.88
$4.98 shipping to USA

Show Details

Description:
Hardcover. Fine.
Item Price
$4.88
$4.98 shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Young, Jason; Malm, Jonathan

  • Used
  • good
  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
$6.11
FREE shipping to USA

Show Details

Description:
Baker Books, 2022. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
$6.11
FREE shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jonathan Malm; Jason Young

  • Used
  • Hardcover
Condition
Like New
Binding
Hardcover
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
2
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
$6.11
FREE shipping to USA

Show Details

Description:
Baker Books, 2022. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
$6.11
FREE shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Young, Jason; Malm, Jonathan

  • Used
  • very good
  • Hardcover
Condition
Used - Very Good
Binding
Hardcover
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
2
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
$6.11
FREE shipping to USA

Show Details

Description:
Baker Books, 2022. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
$6.11
FREE shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jason Young

  • New
Condition
New
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
13
Seller
Blawnox, Pennsylvania, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
$7.46
$3.99 shipping to USA

Show Details

Description:
New. Brand new!
Item Price
$7.46
$3.99 shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jason Young

  • Used
Condition
UsedVeryGood
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
1
Seller
Philadelphia, Pennsylvania, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
$20.95
FREE shipping to USA

Show Details

Description:
UsedVeryGood. signs of little wear on the cover.
Item Price
$20.95
FREE shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jason Young

  • Used
Condition
UsedVeryGood
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
1
Seller
Bensalem, Pennsylvania, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
$20.95
FREE shipping to USA

Show Details

Description:
UsedVeryGood. Minor shelf wear
Item Price
$20.95
FREE shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jason Young

  • Used
Condition
UsedLikeNew
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
1
Seller
Philadelphia, Pennsylvania, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
$21.39
FREE shipping to USA

Show Details

Description:
UsedLikeNew. Remainder mark
Item Price
$21.39
FREE shipping to USA
The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock Photo: Cover May Be Different

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

by Jason Young

  • Used
Condition
UsedLikeNew
ISBN 13
9781540901972
ISBN 10
1540901971
Quantity Available
1
Seller
Bensalem, Pennsylvania, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
$21.39
FREE shipping to USA

Show Details

Description:
UsedLikeNew. Remainder mark
Item Price
$21.39
FREE shipping to USA