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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
- New
- Paperback
- Condition
- New
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Seller
-
Fairfax Station, Virginia, United States
800 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Details
- Bookseller
- Mediaoutletdeal1
(US)
- Bookseller's Inventory #
- 0749457058_new
- Title
- Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Author
- Cook, Sarah
- Format/Binding
- Paperback
- Book Condition
- New
- Quantity Available
- 800
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Publisher
- Kogan Page
- Place of Publication
- New Delhi
- Date Published
- 2011-01-15
Terms of Sale
Mediaoutletdeal1
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
Glossary
Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...