The Customer-Driven Company: Moving from Talk to Action Paperback - 1993
by Whiteley, Richard C
- Used
An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.
Description
Standard delivery: 5 to 9 days
Details
- Title The Customer-Driven Company: Moving from Talk to Action
- Author Whiteley, Richard C
- Binding Paperback
- Edition Reprint
- Condition New
- Pages 320
- Volumes 1
- Language ENG
- Publisher Perseus Books, Reading, Massachusetts, U.S.A.
- Date 1993-04-21
- Illustrated Yes
- Features Illustrated
- Bookseller's Inventory # Y11H-01098
- ISBN 9780201608137 / 0201608138
- Weight 1.1 lbs (0.50 kg)
- Dimensions 8.9 x 5.9 x 0.8 in (22.61 x 14.99 x 2.03 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 90-23765
- Dewey Decimal Code 658.812
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