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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company Hardcover - 1995

by Spector, Robert;McCarthy, Patrick D.;McCarthy Patrick D

  • Used
  • Good
  • Hardcover

Description

Somerset, New Jersey, U.S.A.: John Wiley & Sons Inc, 1995. Jacket and boards have light wear. Pages are clean & text is free from markings. All pages secure in binding.. Hard Cover. Good/Good. 8vo - 7¾" - 9¾" Tall.
Used - Good
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Details

  • Title The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
  • Author Spector, Robert;McCarthy, Patrick D.;McCarthy Patrick D
  • Binding Hardcover
  • Edition [ Edition: first
  • Condition Used - Good
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher John Wiley & Sons Inc, Somerset, New Jersey, U.S.A.
  • Date 1995
  • Illustrated Yes
  • Bookseller's Inventory # 203064A
  • ISBN 9780471584964 / 0471584967
  • Weight 1.07 lbs (0.49 kg)
  • Dimensions 8.86 x 5.54 x 0.89 in (22.50 x 14.07 x 2.26 cm)
  • Library of Congress subjects Customer services - United States, Department stores - United States
  • Library of Congress Catalog Number 94-39182
  • Dewey Decimal Code 658.871

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About the author

ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group.

PATRICK D. McCARTHY, of Seattle, has been Nordstrom's top salesperson over the past 20 years.

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