Skip to content

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities Paperback - 2007 - 1st Edition

by Susan Benjamin

  • Used
  • Acceptable
  • Paperback

Description

McGraw-Hill Education, 2007. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Used - Acceptable
$6.14
FREE Shipping to USA Standard delivery: 4 to 8 days
More Shipping Options
Ships from ThriftBooks (Washington, United States)

Details

About ThriftBooks Washington, United States

Biblio member since 2018
Seller rating: This seller has earned a 4 of 5 Stars rating from Biblio customers.

From the largest selection of used titles, we put quality, affordable books into the hands of readers

Terms of Sale: 30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from ThriftBooks

From the publisher

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

From the rear cover

The Right Phrase for Every Situation...Every Time

No matter where you work or what you do, you're bound to run into "colorful characters" who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial "boss from hell," manage an office packed with "personalities," or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people...when you have "Perfect Phrases."

About the author

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.